eNom的可怕之处:我的帐户解锁经历,历时近2个月

2008 年 1 月 8 日  |  上午 2:17分类:域名知识和新闻  |  标签:  |  5,409 views

2007/11/10 , 登陆eNom发现帐号被锁定
发邮件至riskmgmt , leagal 咨询原因.

2周后仍没收到信息, 便电话eNom,咨询如何解决,告知只能发邮件至riskmgmt

便尝试在 support center 咨询求助.
11/30号得回复说是指定问题到相关部门解决.

———————————————————————
Response (Frank) 11/30/2007 02:09 AM
Hello,
We have assigned your request to our Risk Management department to
research and get back to you about this issue.
Unfortunately technical support does not have access to the details
and will not be able to assist you with this matter.
You will hear back directly from them just as quickly as possible via
this ticket.
———————————

2007/12/10号,我仍未收到回复,再次提交问题在support center.

回复如下:

——————————————————————
Response (Russ G.) 12/13/2007 02:52 PM
Yu,
Sorry for the delay on this. My colleage Andre has been out of the
office unexpectedly, and I’m answering some of his tickets until he
returns.
Unfortunately, I can’t resolve this problem for you. Only our risk
management team can, so I’ve forwarded the ticket to them.
———————————————————————

eNom竟然是因这位员工外出,没法告知帐户被锁原因与解决方案.

2007/12/20号我仍是没收到回复,再次提出不满.

回复:
Response (Elisha) 12/23/2007 03:40 PM
Hello Sir,
Unfortunatly no one out side of that department will be able to help
you. Please contact riskmgmt@enom.com. I will also email them to let
them know you are trying to contact them.
If you have any further questions, please contact us.
Thank You.
Customer (XXX) 12/23/2007 02:50 PM
no one now work at Risk Management more than one month
(i emailed to riskmgmt@enom.com many times, no response!).
please tranfer my question to your headquarter.
i can’t bear your delay on this!

————————-
今天终于收到解锁:

                Your account has been enabled with the restriction that you can no longer create subaccounts and that account refill is restricted to wire transfer only.

不过没说明什么原因,只是受限不能再建下级会员.

在这两个月中间我无法更改域名的DNS,而我至今不知是何原因.

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